FAQ

How do you process shipping?

Orders are shipped within 2 business days (but most often 1 day) from time of purchase and shipped with USPS or, on occasion, UPS.  At time of shipping, you will receive an email confirmation with tracking number.


A flat shipping rate, really?

This is a difficult one for me, as well.  There are a lot of variables calculating the cost of shipping (which is actually quite expensive, contrary to what some large companies lead us to believe); namely size and weight.  Goose Creek’s shipping charges are just about always $10, sometimes a little more or a little less. If you order something small/light weight (for example a pocket knife, a deck of cards, a magazine) that has shipping charges substantially less than our flat rate, we will partially refund your shipping charge.  When this happens, you will receive an email stating the refund.  

Please know we want to be fair for all and are working on how to best handle shipping charges.

Can I pick up my order?

Yes!  Select the "Free West Seattle Pick Up" option on the shipping page during checkout.  We will email you with our address near the Alaska Junction and coordinate a time that is convenient for us both.

Do you ship internationally?

Goose Creek Mercantile currently ships within the United States as well as British Columbia, Canada.

Do you charge sales tax?

We are required to collect sales tax on purchases shipped within Washington State.

What is your return policy?

We want you to love what you own!  In the unfortunate circumstance that your purchase is not right for you, please email us as soon as possible to coordinate a return.  Returns are accepted on unused items in like-new condition within 15 days.

The return shipping charges will be your own responsibility. 

If you have received a damaged item, please snap a pic and email us immediately to arrange a refund.

My order is a gift!

Wonderful!  Please email us so that we can include a personalized note from you to the lucky duck.  

Do you have a sustainability statement?

Yes!  We’ll be publishing something a little more comprehensive soon.  

In the meantime, know that Goose Creek Mercantile lives by the three Rs: reduce, reuse, recycle with a strong emphasis on the first two Rs.  

We strive to reduce our shipping footprint by purchasing at the bottom of the waste stream and eliminating our plastic consumption. Any plastic bubble wrap used in our outgoing shipping has been reused from our incoming shipments.  The same is true for packing peanuts. We hope you will choose to save these materials and upcycle them, as well.